E-commerce platforms are becoming an indispensable part of people’s lives today. Along with Shopee, Tiki, Lazada, Sendo is an online sales channel that gives users interesting experiences. So what is selling on Sendo? What are the advantages and disadvantages of participating in sales on this e-commerce site? The following article will share detailed information on this issue.

Sendo

What is selling on Sendo?
What is selling on Sendo?

What is selling on Sendo?

Sendo originated as an e-commerce project developed by FPT Online Services Joint Stock Company. Although it was only launched in 2012, Sendo has so far attracted more than 10 million customers with a delivery network covering 64 provinces and cities nationwide.

Along with Shopee, Lazada, Tiki.. Sendo becomes the largest e-commerce platform in Vietnam. This is a website specializing in home appliances, fashion, capable of connecting between buyers and sellers.

Selling on Sendo is the process by which sellers create a booth and post products on Sendo. When someone buys goods on Sendo, this unit will be responsible for transporting the goods to the buyer, collecting money from the customer and transferring it to the bank account of the seller.

The sales process at Sendo is quick and efficient
The sales process at Sendo is fast and efficient

Sendo sales process

The process of selling 1 order on Sendo includes extremely simple steps. This brings great benefits to businesses and convenience for customers when transacting:

  • Step 1: Business unit creates a booth on Sendo
  • Step 2: Enterprises post products, fill in product information and unit’s address so that customers can easily find out.
  • Step 3: Units will launch advertising programs for their products on online channels
  • Step 4: Customers view the goods on the booth at Sendo and choose their favorite products.
  • Step 5: After the customer registers to purchase at Sendo, Sendo will update the order, take the goods from the warehouse and deliver the goods to the customer. Customers will pay to the intermediary, Sendo, not to the seller.
  • Step 6: On a weekly and monthly basis, Sendo will pay revenue for the stores on the e-commerce site.
Advantages and limitations when selling at Sendo
Advantages and limitations when selling at Sendo

Advantages and limitations when selling on Sendo

At Sendo, there are currently over 3 million products  with more than 80,000 thousand different products. Why do many units choose to sell on Sendo? What are the advantages and disadvantages of choosing this form of sales?

Advantage of selling on Sendo

  • Sendo is a reputable and professional e-commerce platform that has created a great resonance in the market today. Besides, the trading floor is sponsored by FPT, so it creates absolute trust among consumers, thereby improving purchasing power.
  • Customers can easily return products according to the regulations of the unit. Customers’ return and exchange of orders on Sendo save time and effort compared to other forms of purchase.
  • On the Sendo e-commerce platform, there are many diverse products that give customers many choices. In particular, Sendo has strengths in the fashion and non-tech sectors.
  • The sales channel application on Sendo helps units manage their stores effectively and easily.
  • Customer information when buying goods on Sendo is absolutely confidential.
The stores on Sendo have many virtual orders due to the lack of customer management. given due care
Sendo stores have many virtual orders due to customer management goods are not properly cared for

Restrictions when selling on Sendo

Although there are many advantages, when selling at Sendo e-commerce platform, units may also face limitations such as:

  • Sendo stores have many virtual orders because customer management has not been paid enough attention.
  • The phenomenon of returning goods when buying on Sendo is quite high (20%)
  • Delivery fee and delivery time on Sendo have many limitations, affecting the psychology of buyers and sales of sales units.
  • When registering a booth on Sedo, units need to invest in marketing packages.
  • The interaction with customers when selling at Sendo is limited, so many customers feel dissatisfied.

Basic policies and regulations when selling on Sendo

How do shop owners who register a booth on Sendo enjoy the benefits and policies? For sales activities to be highly effective, you need to learn about this issue in detail.

You will have your own online store to post and promote products to the world number of consumers in all regions of the country
You will have your own online store to post and promote products to countless consumers in all parts of the country

Some rights of sellers on Sendo

Customers when registering a booth on Sendo will get the following basic benefits:

  • You will have your own online store to post and promote your products to countless consumers in all parts of the country.
  • Opening a store on Sendo is completely free, creating favorable conditions for shop owners, especially those who are just starting their business. However, businesses still need to pay consulting fees, marketing fees…
  • When the merchant’s Senpay account, if activated and authenticated, can see the buyer’s phone number.
  • Shoppers and store owners regularly enjoy promotions offered by Sendo or 3rd parties.
  • You will receive the full amount of the goods at the specified period after the transaction is completed.
  • The operating time of the units opening booths on Sendo is not limited.
  • Selling at Sendo helps increase the seller’s ability to reach customers more than other sales methods.
Selling at Seno helps increase the seller's ability to reach customers more than other stores. other sales form
Selling at Seno helps increase the seller’s ability to reach customers more than with other sales methods

Regulations to be followed when opening a shop selling on Sendo

Sendo offers a number of regulations for businesses when registering a booth on the trading floor that you need to absolutely follow, such as:

  • When opening a store on Sendo, you need to write down the full and specific address of the shop such as: lot number, floor number, counter number .
  • The information to be filled in in the registration table of stores on Sendo needs to be filled out completely, accurately, consistently and without violating the regulations set out by the site.
  • Each store on Sendo has a specific email address and phone number. Phone, email must be valid to ensure the rights and responsibilities of the shop owner during operation.
  • Shop uses images and logos owned by their own units, it is strictly forbidden to use images and logos of other units. In particular, the images given by the shop must be suitable for Vietnamese culture
  • Sendo switches to showing out of stock if the product is not updated within 30 days and there is no order.
  • Your sales account will be permanently deleted if you have not been active for more than 1 year.
At Sendo, shops can choose from many different shipping units such as: VNPost, Viettel, Fast delivery
At Sendo, shops can choose from many different shipping units such as: VNPost, Viettel, Fast delivery

Experience selling on Sendo

There are many booths open for sale on Sendo and have achieved great success. Here are some experiences to help you sell the most effectively:

Choose the right shipping unit 

At Sendo, shops can choose from many different shipping units such as: VNPost, Viettel, Fast delivery… Each unit will have different advantages and limitations, so businesses need to learn carefully to make a choice. select. Depending on the business product, the location of the warehouse, the store can choose the most suitable shipping unit.

Scientific and reasonable order management

Store owners can manage orders using Excel or other popular sales software in the market. In the order tracking table you should have items such as: new orders, successful orders, canceled orders, time, budget, payment channels… The status of orders must be updated quickly, often regularly to be able to adjust and best manage.

Call to confirm order

When selling on Sendo, you need to contact the shopper to avoid the risk of virtual orders, orders placed by other shops due to unfair competition. This helps you to identify real orders or virtual orders to avoid risks.

Want to issue an application and stabilize business activities for a long time requires shop owners must have good capital
Wanting to have a simple and stable business operation in the long run requires Shop owners must have good capital

You need to prepare costs to stabilize production

In order to issue an application and stabilize business operations in the long run, shop owners must have stable capital. This capital is used to invest in marketing, making phone calls to close orders, taking care of customers, etc. Reasonable investment will help businesses achieve the highest business efficiency.

The position of the products up on the Sendo e-commerce platform will determine the purchase of customers. The item is uploaded in the “golden position”, the number of people reaching high, the “ordering” will certainly be more effective. Therefore, shop owners should invest in uploading outstanding products to the top of the page to make an impression on customers right from the first approach.

Some frequently asked questions when selling on Sendo

When selling on Sendo, shop owners often ask many different questions. Here are some questions when selling at Sendo you can refer to:

There are many questions raised when opening a store on Sendo
There are many questions raised when opening a store on Sendo

The order on Sendo was canceled for some reason?</ h3>
Usually, there will be 3 reasons why an order is canceled:

  • The order was canceled because the store’s stock was out of stock
  • The order was canceled because the store contacted the customer but the customer did not respond.
  • Orders on Sendo are canceled because customers have a history of returns, delivery is not successful.

What to do when selling on Sendo to combine orders?

If customers buy many products on the store’s Sendo booth, the shop should combine orders to save delivery costs. The merging of orders is very simple, the shop only needs to go to the store and select the “merge orders” feature and confirm the orders to be merged. However, for orders with the same address but many recipients, you need to call directly to determine whether the customer agrees to merge or not.

Sendo is a professional e-commerce site that brings you great opportunities in business joint
Sendo is a professional e-commerce site that offers you great opportunities in business

How to make code free for clients</ h3>
To create a free shop code, you need to follow these basic steps:

  • Step 1: Shop select “service configuration”
  • Step 2: After clicking “configure service” you choose “support shipping fee”
  • Step 3: You enter the order value and choose the low – high support level or both.
  • Step 4: You click on the “yes” button and then save your information.

Above is some basic information about selling on Sendo customers can refer to. To be able to achieve high sales efficiency, save costs, customers need to be fully equipped with knowledge on this issue. Sendo is a professional e-commerce site that brings you great business opportunities. If you know how to flexibly apply your sales knowledge, you will definitely have the opportunity to make great money from opening a store on Sendo.