VSM Service Policies

Thank you for your interest in VSM’s Marketing services. The following are the service policies at our company, and we kindly request that customers read them carefully before hiring our services.

1/ Content Copyright Policy

  • VSM declares that all content on the VSM website is written by our own staff members.

  • Copying and publishing the content in any form without proper attribution is strictly prohibited. VSM will report DMCA violations without prior notice.

2/ Information Collection

When hiring our services, customers are required to provide information through a form, including their name, email, phone number, address, and Facebook/Zalo contact.

VSM collects this information to enhance current and future customer service.

3/ Privacy Policy

VSM is committed to maintaining the absolute confidentiality of any information provided by customers during the service process.

4/ Refund Policy

VSM guarantees a refund as stated in the service contract signed with the customer if the expected results are not achieved. Refund information will be clearly stated in the service contract.

5/Support Policy

We provide prompt service support, typically responding within 15 minutes of customer contact.

Our support hours are from 8:30 AM to 9:30 PM daily.

6/ Service Complaints

Complaint: In the event of a complaint, if our customer service staff has not provided satisfactory assistance, customers can submit their complaint via:

  • Email address: contact@vsm.vn 
  • Facebook Admin: Here
  • Zalo: Here 

Our admin will review and address the complaint and take appropriate actions regarding staff conduct if necessary to ensure better support for our customers.

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